Returns and Exchanges

RETURNS

The return applies exclusively to the purchase of products through the Humana Nova webshop. Products (return or exchange) must be delivered to the address: Humana Nova, Ulica žrtava fašizma 3, 40000 Čakovec

RETURN OF GOODS AND MONEY

In accordance with the Consumer Protection Act, in the case of distance purchasing, you are entitled to unilaterally terminate the contract without stating the reasons for it within 14 days from the date of receipt of the product, or receipt of the last product from the order.

Here you can download the standard information form for unilateral termination of the contract (PDF).

You can unilaterally terminate the contract using the mentioned form, which, when filled out and signed, you will send along with the goods to our address.

In the case of unilateral termination of the contract, we will proceed in accordance with the Consumer Protection Act and the Obligations Act. We will refund the paid money after the goods have been returned to us. You must return the goods without delay, no later than 14 days from the day you notified us of the unilateral termination of the contract. Humana Nova will refund the customer the value of the product, reduced by the amount of the paid shipping.

The customer is obliged under the Consumer Protection Act to bear the direct costs of returning the goods if they exercise their right to unilateral termination of the contract, and if the customer wishes, they can contact Humana Nova at the info number or email address webshop@humananova.org to obtain information about the method, possibilities, and conditions for returning products on the part of Humana Nova.

According to Article 77, Paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in value of the purchased product that is a result of handling the purchased product.

The returned product must be in its original packaging and with a label and the corresponding invoice.

Humana Nova determines the conditions for returns – the percentage reductions in the amount refunded to the customer due to the reduction in the value of the product.

PRODUCT EXCHANGE

The exchange applies exclusively to the exchange of products purchased through the Humana Nova webshop. The customer can send the product they wish to exchange to our address (Humana Nova, Ulica žrtava fašizma 3, 40000 Čakovec).

If the reason for the exchange is a damaged product or a material defect, the exchange will be at the expense of Humana Nova if the material defect or damage existed at the moment the risk passed to the customer, or if the customer identifies the defect upon opening the package, before carrying it away. In that case, the customer has the right to unilaterally terminate the contract and receive a refund, exchange of the product, removal of the defect, or a price reduction.

If it is an exchange of the product at the customer's request or due to a mistake in selecting the product, the customer sends the goods to our address at their own expense. In this case, the repeated delivery will be charged for the delivery of the new goods.

The seller is not responsible for any damage and other obligations that are in the domain of the delivery service, but will ensure top service for every customer in agreement with them. Upon receiving the goods, the customer is obliged to report any complaint to the delivery person on the spot and notify our web sales manager in writing at the email: webshop@humananova.org