Terms of Purchase
TERMS OF PURCHASE OR GENERAL TERMS AND CONDITIONS
These Terms of Purchase define the procedures for ordering, payment, delivery, returns and complaints regarding goods offered on the website of the Humana Nova Social Cooperative. By using this website, the End User/Customer confirms that they are familiar with and agree to these General Terms and Conditions and all other terms of business. The Seller is the Humana Nova Cooperative, Ulica žrtava fašizma 3, Čakovec (telephone: +385 40 673 098). The Customer is a website visitor who completes an electronic order and makes payment by payment slip/bank transfer, online banking or credit card.
The Customer enters into a Sales Agreement with the Seller. A purchase can be completed only after the Customer confirms that they have read and accepted the General Terms and Conditions and understand that the order entails an obligation to pay.
Purchases can be made 24 hours a day, seven days a week. The Customer will be notified by email when the order has been confirmed (upon receipt of the electronic message containing the Customer’s offer) and when the parcel has been dispatched. If, for any reason, Humana Nova is unable to deliver one or more of the ordered products, a Humana Nova employee will contact the Customer by telephone or email to arrange the delivery of a replacement product or the possible cancellation of the ordered product.
MAIN PRODUCT CHARACTERISTICS
The main characteristics of each product are available on the webshop.
COMMENTS AND COMPLAINTS
In accordance with Article 10 of the Consumer Protection Act, the humananova.org online store (Humana Nova) allows you to submit written complaints regarding online purchases by email to: webshop@humananova.org
We will respond to all comments and complaints within a maximum of 15 days.
RETURNS
Returns apply exclusively to purchases made through the webshop. Products intended for return or exchange must be sent to the following address: Humana Nova, Ulica žrtava fašizma 3, 40000 Čakovec, Croatia.
PRODUCT RETURNS AND REFUNDS
In accordance with the Consumer Protection Act, when making a distance purchase, you are entitled to unilaterally terminate the agreement without stating a reason within 14 days from the date on which you received the product or, in the case of multiple products in a single order, the date on which you received the final product.
You can download the standard information form for the unilateral termination of the agreement (PDF) here.
You may unilaterally terminate the agreement by completing and signing the aforementioned form and sending it to our address together with the goods.
In the event of unilateral termination, we will act in accordance with the Consumer Protection Act and the Civil Obligations Act. We will refund the amount paid after the goods have been returned to us. You must return the goods without undue delay and no later than 14 days from the date on which you notified us of your decision to unilaterally terminate the agreement.
Under the Consumer Protection Act, the Customer is responsible for the direct costs of returning the goods when exercising the right to unilateral termination. If desired, the Customer may contact Humana Nova using the information telephone number or by email at webshop@humananova.org to obtain information about the available methods, options and conditions for returning products to Humana Nova.
In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the Customer is responsible for any reduction in the value of the purchased product resulting from handling the product.
The returned product must be in its original packaging, accompanied by its label and the relevant receipt.
PRODUCT EXCHANGES
The Customer may send the product they wish to exchange to our address: Humana Nova, Ulica žrtava fašizma 3, 40000 Čakovec, Croatia.
If the reason for the exchange is a damaged product or a material defect, the exchange costs will be borne by Humana Nova, provided that the material defect or damage existed at the time the risk passed to the Customer, or if the Customer identifies the defect upon opening the parcel and before wearing the product. In this case, the Customer is entitled to unilaterally terminate the agreement and receive a refund, exchange the product, have the defect remedied or receive a price reduction.
If the product is being exchanged at the Customer’s request or due to an error made when selecting the product, the Customer must return the goods to our address at their own expense. In this case, the Customer will also be charged the applicable delivery fee for sending the replacement product.
The Seller is not responsible for any damage or other obligations that fall within the responsibility of the delivery service. However, in cooperation with the delivery service, the Seller will ensure the highest possible standard of service for every Customer. Upon receiving the goods, the Customer must immediately report any complaint to the delivery person and notify our webshop manager in writing by email at webshop@humananova.org.
DECISION ON THE CUSTOMER REWARDS PROGRAMME
A Decision on customer rewards has been adopted based on the Customer’s total order value and remains valid from the date of adoption until revoked.
USER ACCOUNT
By registering on our website, you can create a user account that enables faster purchases, access to your order history and delivery status tracking. When registering, you must provide accurate, complete and up-to-date information and keep your login details—your username and password—secure.
The User is responsible for all actions carried out through their user account. If you suspect any unauthorised use of your account, you must notify us immediately.
By registering, you agree to these Terms of Purchase and confirm that you are familiar with the manner in which your personal data is processed, as described in our Privacy Policy.
During registration, you may consent to receiving our newsletters and marketing communications. Consent is voluntary and may be withdrawn at any time by using the unsubscribe link in the newsletter or by sending a request to our email address.
PERSONAL DATA PROTECTION AND COLLECTION STATEMENT
Humana Nova undertakes to protect the Customer’s personal data by collecting only the necessary and essential information about customers/users required to fulfil our obligations. We inform customers about how the collected data is used and regularly provide them with the option to choose how their data is used, including whether they wish to have their name removed from lists used for marketing purposes.
All user information is treated as strictly confidential and is available only to employees who require it to perform their work. All Humana Nova employees and business partners are responsible for respecting the principles of privacy protection. Find out more about our Privacy Policy.
COOKIE NOTICE
Our website uses cookies to provide a better user experience and improved functionality, as well as to store information about your orders. By continuing to browse humananova.org, you agree to the use of cookies. If you do not consent to the use of these cookies, please disable them by following the instructions provided at this link so that cookies from this website cannot be sent to your device.
BUSINESS INFORMATION
Humana Nova Social Cooperative
Cooperative for textile production
Ulica žrtava fašizma 3
HR-40000 Čakovec
Email address: info@humananova.org
Information telephone number: +385 40 500 765
The webshop is open for orders 24 hours a day. Questions regarding online purchases can be sent by email to webshop@humananova.org.
The Cooperative was entered in the Court Register of the Commercial Court in Varaždin in 2011.
Tt-11/644-2, Court Registration Number (MBS): 070096305, member contributions of HRK 50,000.00 paid in full, Cooperative Manager: Ivan Božić
Registration number: 070096305
Personal Identification Number (OIB): 27711345503
Transaction account: HR86 2402 0061 1006 3216 3 (Erste Bank Rijeka, Čakovec)
Cooperative Manager: Ivan Božić
President of the General Assembly: Leonarda Tarandek
humananova.org is a registered domain of the Humana Nova Cooperative.
The Cooperative was entered in the Court Register of the Commercial Court in Varaždin in 2011.
Tt-11/644-2, Court Registration Number (MBS): 070096305, member contributions of HRK 50,000.00 paid in full, Cooperative Manager: Ivan Božić.
DELIVERY SERVICE
Delivery is carried out by a delivery service. In most cases, goods are dispatched on the same or the following business day after payment by bank transfer or card has been received, provided that the payment is received by 12:00 noon.
If you have selected payment upon delivery (cash on delivery), the goods will, in most cases, be dispatched on the same or the following business day after the order has been received, provided that the order was placed by 12:00 noon.
Home delivery costs €5.50, while delivery to a Box Now parcel locker costs €2.50.
FAST DELIVERY WITH ORDER TRACKING
Once the goods have been prepared for dispatch, we may send you a message informing you that your order is ready.
If the goods do not arrive within the expected period—three to five business days from dispatch, in accordance with the delivery service’s terms—please email us at webshop@humananova.org so that we can take the necessary steps to expedite delivery. Delivery to islands generally takes slightly longer, usually three to seven business days from dispatch.
OTHER TERMS
Products will be packaged in a manner that prevents damage during normal handling in transport. Upon receiving the products, the Customer must check them for possible damage and immediately report any damage to the delivery person. The Customer should refuse to accept any parcel showing visible external damage.
Delivery is made to the entrance of the residential property at the specified address. In the case of an apartment building, the delivery person is not required to carry the goods to the floor on which the Customer resides and is only required to deliver them to the building entrance.
The goods are insured against loss during delivery. Upon receiving the goods, the Customer must sign the dispatch note or delivery note, which the delivery service will treat as confirmation that the goods have been received.